# Customer support through social network done right

In May, we were at the Zendesk’s conference “The Art of Customer Satisfaction”. One of the sessions was a panel, where they discussed why letting support agents be themselves is a good thing.

Many companies are trying out Facebook or Twitter as their main support channel (eg. 37signals), Argos - UK online shop - made a great response to one of the unhappy customers “Badman” on Twitter in March, which went viral with over 9.5k retweets.

## Twitter Embed

> [@BadManBugti](https://twitter.com/Argos_Online) YO wen u gettin da ps4 tings in moss side? Ain’t waitin no more. Plus da asian guy whu works dere got bare attitude
>
> LD
>
> — #wasteman [March 8, 2014](https://twitter.com/BadManBugti/status/442199147102621696?ref_src=twsrc%5Etfw)

The response from support staff at Argos, which quite likely would not pass most of the companies support guidelines.

## Twitter Embed

[Visit this post on X](https://x.com/ArgosHelpers/status/442214733727272960?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E442214733727272960%7Ctwgr%5Ea74e54a1599977ce2ccadfb69bb46b8d8c947862%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Finlinemanual.com%2Fblog%2Fcustomer-support-done-right-through-social-network%2F)

[Argos Helpers](https://twitter.com/ArgosHelpers)

[@ArgosHelpers](https://twitter.com/ArgosHelpers)

·

[Follow](https://x.com/intent/follow?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E442214733727272960%7Ctwgr%5Ea74e54a1599977ce2ccadfb69bb46b8d8c947862%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Finlinemanual.com%2Fblog%2Fcustomer-support-done-right-through-social-network%2F&screen_name=ArgosHelpers)

[View on X](https://x.com/ArgosHelpers/status/442214733727272960?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E442214733727272960%7Ctwgr%5Ea74e54a1599977ce2ccadfb69bb46b8d8c947862%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Finlinemanual.com%2Fblog%2Fcustomer-support-done-right-through-social-network%2F)

[@BadManBugti](https://x.com/BadManBugti?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E442214733727272960%7Ctwgr%5Ea74e54a1599977ce2ccadfb69bb46b8d8c947862%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Finlinemanual.com%2Fblog%2Fcustomer-support-done-right-through-social-network%2F) Safe badman, we gettin sum more PS4 tings in wivin da next week y'get me. Soz bout da attitude, probz avin a bad day yo.

LD

[8:26 AM · Mar 8, 2014](https://x.com/ArgosHelpers/status/442214733727272960?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E442214733727272960%7Ctwgr%5Ea74e54a1599977ce2ccadfb69bb46b8d8c947862%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Finlinemanual.com%2Fblog%2Fcustomer-support-done-right-through-social-network%2F)

And of course Immy “BADMAN” Bugti, the customer, seemed to be more than happy with the response he got.

## Twitter Embed

> [@ArgosHelpers](https://twitter.com/ArgosHelpers) respect. Sick guy
>
> LD
>
> — Immy ‘BADMAN’ Bugti (@BadManBugti) [March 8, 2014](https://twitter.com/BadManBugti/status/442216112860958720?ref_src=twsrc%5Etfw)

Give room to your agents - “unleash the beast.”